Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. Through this Privacy Policy, We resolve to not disclose vital user data to any online or offline third party by any means.

Information you provide to us

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data

Information we collect automatically

When you use the Service, we and our third-party partners may automatically collect or receive certain information about your device and usage of the Service (collectively "Service Usage Data"). In some (but not all) countries, including countries in the European Economic Area ("EEA"), this information is considered Personal Information under applicable data protection laws. We and our third-party partners use cookies and other tracking technologies to collect some of this information. If you are using our Mobile App, we may collect this information using our software development kits ("SDKs") or APIs the first time the SDK or API is initiated on your Mobile App.

Tracking technologies and cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• To contact You: by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities or contracted services, including security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To provide, analyze, and improve interest-based advertising.
• To manage Your requests: to attend and manage Your requests to Us.
• For other purposes: such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Keep in mind that when you use our Services, you may engage with third party sites or offerings that we don’t own or control. This may include third-party software used to deliver our user portal, intake forms, community forum, or other aspects of the Services. This Privacy Policy applies only to information we collect through our Services, and does not apply to information collected directly by any third party.

Personal Information will not be shared with third parties for their direct marketing purposes, and any third parties will be required to handle information in accordance with applicable law.

• Emails: You can unsubscribe from our email lists at any time by clicking the "unsubscribe" link at the bottom of our emails.
• Site controls: Manage your preferences in Cookie Settings.
• Google: Adjust ad personalization in Google Ad Settings.
• Industry tools: Opt out of interest-based advertising via DAA/YourAdChoices (US), NAI, DAAC (Canada), and EDAA/YourOnlineChoices (EU/UK).
• Mobile: Reset or limit your device’s Ad ID in iOS/Android settings.
• US state privacy choices: You can opt out of "selling"/"sharing" and targeted advertising using "Do Not Sell or Share My Personal Information." We honor Global Privacy Control (GPC) signals where required.

Cookie usage

We use the following categories of cookies/technologies: Strictly Necessary, Performance/Analytics, Functional, and Advertising.

Advertising technologies help us show interest-based ads and understand ad performance across sites and apps. You can manage your preferences at any time via our Cookie Settings. We typically retain advertising identifiers between 90 and 540 days, depending on the advertising partner’s settings, for the purposes described above and in accordance with our retention schedule. You can also manage your cookie preferences through your browser settings.

Cookie usage for advertising

We partner with advertising and measurement providers to deliver, personalize, and measure our advertising across the internet. Third-party vendors (including but not limited to Google, Meta, Microsoft Advertising, Reddit, and X/Twitter) may show our ads across websites and apps. These partners use cookies, pixel tags, SDKs, and similar technologies to collect or receive information — such as cookie or mobile ad identifiers, device and browser information, IP address, and interactions with our Services — and use that information to serve ads based on your prior interactions, to limit ad frequency, and to measure campaign performance. We disclose such data to advertising networks, measurement providers, anti-fraud vendors, and IT service providers supporting these purposes.

We do not use or permit the use of Protected Health Information (PHI) or sensitive health information for targeted advertising, and we take steps to prevent sending sensitive page URLs or form data to advertising partners.

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy, and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Business transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13 in line with the Children’s Online Privacy Protection Act. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your rights under GDPR (individuals in the EEA)

• The right to access your personal data and receive information about its processing.
• The right to rectification of inaccurate or incomplete personal data.
• The right to erasure ("right to be forgotten") of your personal data under certain circumstances.
• The right to restrict processing of your personal data under certain circumstances.
• The right to data portability — to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
• The right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes.
• The right not to be subject to a decision based solely on automated processing, including profiling.

To exercise these rights, please contact us using the details in the Contact section below. We will respond to your request in accordance with GDPR requirements. Please note that we may need to verify your identity before processing your request. You also have the right to lodge a complaint with a supervisory authority in your country of residence.

Cross-border data transfers: if we transfer your personal data outside the EEA, we will ensure that appropriate safeguards are in place in accordance with GDPR requirements, which may include Standard Contractual Clauses approved by the European Commission.

Your rights under CCPA (California residents)

• The right to know what personal information we collect about you, including the categories and specific pieces, the sources, the purposes for collecting it, and the categories of third parties with whom we share it.
• The right to request deletion of your personal information that we have collected from you, subject to certain exceptions.
• The right to opt out of the "sale" or "sharing" of your personal information. Help Create Families does not sell your personal information. To the extent our data sharing practices are considered a "sale" under CCPA, you have the right to opt out.
• The right to correct inaccurate personal information that we maintain about you.
• The right to limit the use and disclosure of your sensitive personal information for purposes other than providing the services or goods.
• The right not to receive discriminatory treatment for exercising your CCPA rights.

To exercise these rights, please contact us using the details in the Contact section below. We may need to verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf, subject to verification.

Your rights under HIPAA (if applicable)

As a provider of services that may involve Protected Health Information (PHI), Help Create Families complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). You have the following rights regarding your PHI:

• Right to inspect and copy — you may inspect and obtain a copy of the health information we maintain. Requests must be in writing, and we may charge a reasonable fee for copying and mailing.
• Right to amend — if you believe your health information is inaccurate or incomplete, you may request an amendment in writing along with a reason.
• Right to an accounting of disclosures — you may request a list of certain disclosures made in the past six years, excluding those for treatment, payment, healthcare operations and certain other exceptions.
• Right to request restrictions — you may request restrictions on how we use or disclose your health information. We are not required to agree, except where the disclosure is for payment or healthcare operations and the item or service was paid for out-of-pocket in full.
• Right to alternative communication — you may request that we communicate with you about medical matters in a specific way or at a certain location.
• Right to a paper copy — you may receive a paper copy of this Notice at any time.
• Right to revoke authorization — except to the extent we have already acted in reliance on it. Revocations must be in writing.
• Right to breach notification — you will be notified if a breach of your unsecured health information occurs.
• Right to opt out of fundraising — if we engage in fundraising, you may opt out of receiving those communications.

To exercise your HIPAA rights, please contact us using the details below. You also have the right to file a complaint with the Secretary of the Department of Health and Human Services if you believe your privacy rights have been violated. You will not be retaliated against for filing a complaint.

Uses and disclosures without your authorization: HIPAA permits us to use and disclose your health information without written authorization for treatment, payment, healthcare operations, as required by law, public health activities, health oversight activities, research approved by an Institutional Review Board or Privacy Board, to avert a serious threat to health or safety, with business associates, and with individuals involved in your care or payment for your care.

Uses and disclosures requiring your written authorization: psychotherapy notes, marketing purposes, disclosures that constitute a sale of your health information, and other uses not described in this Notice. You may revoke your authorization at any time in writing, except to the extent we have already acted in reliance on it.

Our website does not currently respond to "do not track" signals from web browsers due to the lack of an industry standard for such responses.

Where required by law, we honor Global Privacy Control (GPC) signals as a valid request to opt out of targeted advertising.

If you have any questions about this Privacy Policy, you can contact us by email at info@helpcreatefamilies.com, by phone at 858-295-0848, or by visiting helpcreatefamilies.com.